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5

Excellent work at fair prices. I had a big repair that had previously been mis-diagnosed by a Nissan dealer. SUV & TRUCKs called to let me know about this issue and proceeded to make the repairs based on what was really the problem. I will use them again.

5

Bernie and his staff provide excellent maintenance and even better customer service. I've been struggling with an SRS (airbags & seat restraints) on my Mercedes for almost a year now, a problem a previous mechanic and even the Stealership couldn't remedy, so much so that the "professionals" at Mercedes Benz of Henderson did more damage to the car than help, and then charged me for it. Bernie and his guys took a swing at it, gave me a diagnoses, and did their best to get that pesky light to go away. The first time they replaced the clock spring, the light appeared to go away, and then came back on a few weeks later. After that I came back and they tried something else, and then again after that. While Bernie's guys ultimately weren't able to fix the problem (and with this being the 3rd attempt I don't think anyone can) I was extremely happy with the customer service Bernie provided. My work schedule didn't flow well with their shop hours but Bernie made sure my mechanic would be there on Saturdays when he wasn't usually scheduled and did everything he could to accommodate me. Bernie and I came to terms about how to handle the division of parts and labor since the problem wasn't fixed and he was more than fair. While I didn't use the service myself I noticed that Bernie offers to arrange rides, and possibly vehicle drop offs to any customer who might be stranded while their car is being worked on, another facet of customer service I think takes Red Rocks Repair above and beyond the typical level of customer care. I will definitely be returning to Red Rocks Repair for all my future mechanic needs.

5

One of the very few shops I trust to work on my car. Bernie, John, and the crew are great! They're very honest and thats hard to find. They get the job done right!

5

best shop in town by far

5

I just wanted to tell everyone how happy I was with everything that John, Bernie, and all the other guys did for me and my 85 Toyota Pick up. Its a back up vehicle for me, used occasionally, and not worth a lot of money, but invaluable when needed to haul, tow, etc. The work they did cost more than the the truck is worth in dollars! But, crazy as it sounds, that truck makes me smile and has been good Karma for me as long as I've owned it. Parts for the truck are harder to find, and a simple carb swap turned into a more involved process of basically rebuilding the entire engine. Once done, with a little tweaking and tuning, the guys had it running like a new truck! A giant thumbs up to all the guys in the shop.They showed me that honest, no nonsense, people still exist. Thanks again,

5

I need someone who can repair my car, because several did and fail... my friend Tom told me that these guys can do that, so I decided to trust him and really SUV & Trucks R Us made a very good job! Thanks guys, appreciate it! Recommend you!

5

Finding a mechanic that can be trusted to do quality work at a fair price is a challenge. Bernie and his staff at SUV & Trucks R Us are that rare find. They are honest, up-front, and extremely competent. The years of experience are evident just talking with them - if it has happened to a vehicle, they've probably seen it and definitely know what to do about it! The services I have had performed on my truck were very well worth the cost. There were additional things done (extra cleaning of engine parts, for example) that took an appreciable amount of time, but were included without raising the estimated cost. Why? Bernie says, "It's customer service. We want you to come back." They are my shop of choice, and if you want quality service, they should be yours, too.

5

trustworthy, honest, professional are just few of the words to describe the shop!! I feel relieved to have finally found a shop with the knowledge and skills to take care of my truck..I strongly recommend the shop as all of us know how much it means to get your car or truck taken care of without the hassle of being taken for a ride! They have become my shop for all my car needs. this shop is now like family to me.

5

I came here because I was having problems with my 94 Camry starting. John ran the diagnostic, but everything came out normal. After I explained what I was experiencing, John told me a list of things that "could" be the issue. He then said he felt uncomfortable just "guessing" at what part to fix, especially since he could not replicate the issue. I appreciated this because I was expecting to hear a million things wrong that I HAD to fix (esp since the car is so old). Being used to having my dad fix my cars, I gave him a call and we decided to wait to fix anything. John did the fuel pressure test free of charge, and they even filled my fluids. The employees were friendly and personable, and even showed me a few things about my car. In my opinion, the customer service was great. I will definitely be recommending this place, and if need be, I will definitely be returning.

5

Solid honest work, direct, no frills. Can't believe the last review online (10/26/2010), maybe they didn't understand "recommended" versus "needed" work. These guys fixed exactly what I asked and made another suggestion I wasn't ready for, but didn't sell up or try to force me to do anything. I will return for the suggested work. They replaced my fan motor and did it in two days as promissed, and I can understand why so many other customers write notes and letters about their good service...They are worth the visit...

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